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Lender contact numbers if you’re experiencing financial hardship

Your Trusted Lending Advisor

Lender contact numbers if you’re experiencing financial hardship

As the impact of COVID-19 continues to penetrate through our economics and unemployment continues to rise overnight, Australians who have got mortgages are now being placed in difficult financial situation as their income sources getting cut off.

But extreme times comes with extreme measures! Thankfully under the direction of government, banks are providing repayment relief such as repayment holidays to customers who are experiencing “financial hardship”. They do not want people to lose their home in the current environment due to COVID-19.

So we have taken the time to compile together lender numbers below in case if you are one of those people who have lost your job due to COVID-19, you can reach out to your broker as a first stop, or directly to lenders via the following means:

Lender Link Phone 
Adelaide Bankhttps://www.adelaidebank.com.au/support/financial-difficulty-assistance/1300 650 259
AFM now Lendi https://www.lendi.com.au/guides/home-loan-repayment/1300 323 181
AMPhttps://www.amp.com.au/home-loans/financial-hardship13 30 30
ANZhttps://www.anz.com.au/about-us/sustainability/financial-hardship/1800 252 845
Bankwest https://www.bankwest.com.au/personal/guides/financial-hardship-assistance1300 769 173
CBAhttps://www.commbank.com.au/support/financial-difficulty.html13 3095
Choicelend https://www.choicelend.com.au/contact1300 144 554
Citi Bankhttps://www1.citibank.com.au/help-and-support/financial-hardship1800 722 879
Firstmachttps://www.firstmac.com.au/products/faqs1800 651 898
Homeloans – Resimachttps://www.resimac.com.au/hardship-resimac-funded-loans1300 793 741
Homloans – Pepperhttps://www.resimac.com.au/hardship-wholesale-partner-funded-loans 
ING Directhttps://www.ing.com.au/help-and-support/tips-hints-guides/financial-hardship.html1300 349 166
Liberty https://www.liberty.com.au/about-us/covid-19-update13 11 33
Macquariehttps://www.macquarie.com/au/en/disclosures/financial-hardship.html1300 363 330
ME Bankhttps://www.mebank.com.au/support/financial-hardship/13 15 63
NABhttps://www.nab.com.au/personal/help-and-guidance/financial-hardship1800 701 599
Pepper Moneyhttps://www.pepper.com.au/lending/help-centre/customer-service/financial-hardship-assistance1800 356 383
Resimachttps://www.resimac.com.au/financial-hardship-assistance1300 793 741
Suncorphttps://www.suncorp.com.au/banking/help-support/financial-difficulty.html1800 225 223
Westpac https://www.westpac.com.au/about-westpac/sustainability/initiatives-for-you/customers-financial-hardship/1800 067 497

Stay safe and look after yourselves – eventually this difficult time will be over!

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